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  • When are your pet sitting services available?

    Every day! Charlotte City Pets offers in-home pet care services 7am – 9pm, 7 days a week/365 days a year.
  • How often should you visit to care for my cat?

    The cat care minimum requirement is one visit per day though some cat owners prefer morning and evening visits.
  • How many dogs do you walk at the same time?

    Two dogs from the same household is CCP's limit and this policy assumes that large breed dog duos have been trained to a reasonable level of on-lead cooperation.
  • How much do you charge?
    Rates vary depending on how much time and attention you want for your pet. CCP's pet sitting and cat care rates include up to 2 cats. Please see Services for more details.
  • How do I get started with Charlotte City Pets?
    Complete the pet care application, the best way to determine a good match between your needs and CCP's availability. Alternatively, you can set up an account through the Precise Petcare app, or send an email, or call for a chat. Charlotte City Pets strives to make the process as quick and painless as possible!
  • Why is a Meet & Greet necessary?

    The in-person Meet & Greet is complimentary and required for all new clients. It gives all parties an opportunity to get to know each other and is especially important for pets to meet their new caretaker in the presence of loving owners. As a general rule, shy cats do not make themselves personally available to strangers, but the consultation still works by introducing timid pets to the stranger's lingering scent.
  • What if I get a new pet/change the locks/change addresses?

    In addition to the free Meet & Greet, sometimes clients request a visit to meet new pets, to check out home alterations, visit a new home address, or the locks have been changed. For these visits, a regular visit/walk will be scheduled. Alternatively, clients can review instructions over the phone, via email, or update their client profile at no charge.
  • Can I book service at the last minute?

    Yes! If CCP has availability, your pet can be added to the schedule at the last minute.
  • Can I pay online?
    Yes! CCP accepts credit cards (also checks if you prefer paper).
  • Should I tip my pet sitter?
    A gratuity is not required but will always be appreciated. If you do wish to leave a tip, please write a separate check in the pet sitter's name or leave cash.

  • Do you have cancellation policies?

    Yes. Any non-holiday pet care service canceled 24 hours before care begins will not be charged. If a recurring weekday dog walk is canceled by 4 pm the day before, you will not be charged. Find all the details at CCP policies.

  • Can you administer medication to my pet?

    Yes, Charlotte City Pets can administer topical or oral medication if the pet does not object to being handled.

  • Do you return my keys/fob/key card after I return home?

    Yes, CCP will be happy to return your keys/fob/card after you return home. Some situations may involve pickup and drop-off fees.

  • Are you trained in pet first aid?

    Yes, trained and certified in pet first aid and CPR.

  • What happens when the weather is bad?
    Rain or shine, scorching hot or frosty cold, CCP will be there for your pets. Summer downpours with thunder and lightning can alter the dog walking schedule. However, your dog’s patience will be rewarded when the storm subsides. Rest assured when severe weather happens, you will be kept in the loop.
  • Do you have a referral program?
    Yes! You will receive $20 off your next booking when the friend, family, neighbor, or co-worker you refer completes a service with us.
| 20% OFF First Booking | Reliable, Flexible, Tailored Service
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Policies

PAYMENT POLICIES

Fees are earned upon acceptance of pet visit reservations and are due on or before services are rendered. New clients are required to have a credit card on file before the Meet & Greet. Accepted forms of payment are cash, check, or credit card. Checks can be written to Charlotte City Pets. If payment is not received by the time of service, a $25.00 late fee will be added to your invoice and scheduled service will be automatically charged to the credit card on file.

SCHEDULING

The most efficient way to schedule or cancel visit requests is through the app. Scroll down for download links or tap the white button on mobile to go to "client login." Service requests are not confirmed until you receive an email from Charlotte City Pets. Service requests time-stamped less than twenty-four (24) hours in advance are subject to a Late Booking Fee. Services requested via text cannot be accepted.

CANCELLATION POLICIES FOR NON-HOLIDAY SERVICES

  • Dog Walking, Pet Sitting, Cat Care and Tuck-In Service: If pet care service needs to be canceled before care begins, give Maureen at least 24 hours notice and you will not be charged. Recurring weekday dog walks canceled by 4 pm the day before will not be charged.

    • No refunds will be given on pet sitting, cat care, and tuck-in service canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.

PAYMENT AND CANCELLATION POLICIES FOR HOLIDAY SERVICES

  • Holiday Pet Sitting, Cat Care, and Tuck-In Service: Schedules for Thanksgiving and Christmas fill up quickly. Clients are required to pay a 50% deposit within one (1) day of booking to guarantee holiday service. By default recurring dog walks are not scheduled during any holiday period though Charlotte City Pets is happy to accommodate regular Dog Walking and Potty Break clients if service is requested well in advance. A $5 holiday surcharge/dog/walk will apply.

    • If holiday plans change, give Maureen a minimum of 5 days notice to receive a 100% refund. Clients will be refunded 50% of their deposit for service cancellations received less than 5 days before the scheduled start.

    • No refunds will be given on any holiday service anytime of year if service is canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.

2025 HOLIDAY SURCHARGES for all pet services will apply. The following days will include a $5 per visit holiday surcharge:

  • New Year's Eve & New Year's Day (12/31–1/1)

  • Easter Weekend (4/18–4/21)

  • Memorial Day Weekend (5/23–5/26)

  • 4th of July Weekend (7/3–7/6)

  • Labor Day Weekend (8/29–9/1)

  • Thanksgiving Weekend (11/27–11/30)

  • Christmas Week (12/23–12/30)

Holiday Surcharges
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