FAQ+
If you don't find your answer here, please reach out.
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When are your pet sitting services available?
Every day! Charlotte City Pets offers in-home pet care services 7am – 9pm, 7 days a week/365 days a year.
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How often should you visit to care for my cat?
The cat care minimum requirement is one visit per day though some cat owners prefer morning and evening visits.
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How many dogs do you walk at the same time?
Two dogs from the same household is Maureen's limit and this policy assumes both dogs have been trained to a reasonable level of on-lead cooperation.
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How do I get started with Charlotte City Pets?Set up an account through the Precise Petcare app. Alternatively, you can complete the contact form, send an email, or call for a chat. When you're ready, the next step is to arrange a mutually convenient time for an in-person Meet & Greet.
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Why is a Meet & Greet necessary?
The in-person Meet & Greet is complimentary and required for all new clients. It gives all parties an opportunity to get to know each other and is especially important for pets to meet their new caretaker in the presence of loving owners. As a general rule, shy cats do not make themselves personally available to strangers, but the consultation still works by introducing timid pets to the stranger's lingering scent. Please be prepared to give Maureen a key (that has been tested) and/or a garage code to your home.
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What if I get a new pet/change the locks/change addresses?
In addition to the free Meet & Greet, sometimes clients request a visit to meet new pets, to check out home alterations, visit a new home address, or the locks have been changed. For these visits, a fee of $25 will be charged. Alternatively, clients can review instructions over the phone, via email, or update their client profile at no charge.
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Can I book service at the last minute?
Yes you can. However, acceptance of your last minute booking will depend on Charlotte City Pet's availability. In addition, new clients are required to schedule an in-person Meet & Greet before service begins. And there are extra fees to consider: Non-holiday service: Requests received less than 24 hours in advance are charged a late booking fee. Holiday service: Schedules fill up quickly with service requests booked weeks in advance, plus deposits are required to confirm the schedule. The best way to avoid late fees and get the care you want, when you want it, is to book early.
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Should I tip my pet sitter?A gratuity is not required but will always be appreciated. If you do wish to leave a tip, please write a separate check in the pet sitter's name or leave cash.

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Will you pick up pet supplies if I forget?
Under normal circumstances picking up supplies is not a pet sitter responsibility. However, Charlotte City Pets will pick up pet supplies when you need the help. You will be charged for additional visits that may be required, all shopping expenses, and a pet errand fee.

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Do you have cancellation and early return policies?
Yes, but only because Maureen needs them. Check out policies at FAQ+ for the details.

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Can you administer medication to my pet?
Yes, Charlotte City Pets can administer topical or oral medication if the pet does not object to being handled.

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Do you return my keys/fob/key card after I return home?
Yes, Maureen can return your keys/fob/card after you return home. However, there are pickup and drop-off fees.
 See Concierge Services.
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Are you trained in pet first aid?
Yes, Maureen is Red Cross trained and certified in pet first aid and CPR.

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What happens when the weather is bad?Rain or shine, scorching hot or frosty cold, Charlotte City Pets will be there for your pets. Maureen never failed to show up in spite of Philly weather which can be extreme. Here in Charlotte, summer downpours with thunder and lightning can alter the dog walking schedule. Your dog’s patience will be rewarded when the storm subsides. Rest assured when severe weather happens, you will be kept in the loop.
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Do you have a referral program?Yes! You will receive $25 off your next booking when the friend, family, neighbor, or co-worker you refer completes a service with us.
| 20% OFF First Booking | Reliable, Flexible, Tailored Service
Policies
PAYMENT POLICIES
Fees are earned upon acceptance of pet visit reservations and are due on or before services are rendered. New clients are required to have a credit card on file before the Meet & Greet. Accepted forms of payment are cash, check, or credit card. Checks can be written to Charlotte City Pets. If payment is not received by the time of service, a $25.00 late fee will be added to your invoice and scheduled service will be automatically charged to the credit card on file.
SCHEDULING
The most efficient way to schedule or cancel visit requests is through the app. Scroll down for download links or tap the white button on mobile to go to "client login." Service requests are not confirmed until you receive an email from Charlotte City Pets. Service requests time-stamped less than twenty-four (24) hours in advance are subject to a Late Booking Fee. Services requested via text cannot be accepted.
CANCELLATION POLICIES FOR NON-HOLIDAY SERVICES
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Dog Walking, Pet Sitting, Cat Care and Tuck-In Service: If pet care service needs to be canceled before care begins, give Maureen at least 24 hours notice and you will not be charged. Recurring weekday dog walks canceled by 4 pm the day before will not be charged.
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No refunds will be given on pet sitting, cat care, and tuck-in service canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.
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PAYMENT AND CANCELLATION POLICIES FOR HOLIDAY SERVICES
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Holiday Pet Sitting, Cat Care, and Tuck-In Service: Schedules for Thanksgiving and Christmas fill up quickly. Clients are required to pay a 50% deposit within one (1) day of booking to guarantee holiday service. By default recurring dog walks are not scheduled during any holiday period though Charlotte City Pets is happy to accommodate regular Dog Walking and Potty Break clients if service is requested well in advance. A $5 holiday surcharge/dog/walk will apply.
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If holiday plans change, give Maureen a minimum of 5 days notice to receive a 100% refund. Clients will be refunded 50% of their deposit for service cancellations received less than 5 days before the scheduled start.
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No refunds will be given on any holiday service anytime of year if service is canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.
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2025 HOLIDAY SURCHARGES for all pet services will apply. The following days will include a per visit holiday surcharge:
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New Year's Eve & New Year's Day (12/31–1/1)
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Easter Weekend (4/18–4/21)
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Memorial Day Weekend (5/23–5/26)
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4th of July Weekend (7/3–7/6)
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Labor Day Weekend (8/29–9/1)
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Thanksgiving Weekend (11/27–11/30)
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Christmas Week (12/23–12/30)